DEVELOPMENT OF TECHNOLOGICAL SKILLS: THE REMOTE SERVICE EMERGENCY AND THE DIFFICULTIES FACED BY ELDERLY FEDERAL CIVIL SERVANTS

Abstract

The research has as its general objective, with the aid of the PRISMA method in conducting a systematic review, to identify what actions the Federal Public Administration is promoting to develop the technological skills necessary to integrate elderly employees in the emergency remote service. To this end, articles in English language were analyzed in order to verify factors identified as challenges and difficulties in the use of technologies by elderly. The databases selected to collect the articles were Scielo, Scopus and Web of Science. The search terms were determined by combining the words ‘elderly’ and ‘technology’ and ‘difficulty’. The construction of the bibliographic portfolio was carried out systematically, a procedure that enabled the initial selection of 26 articles. The use of an Excel worksheet enabled the bibliometric analysis that generated the final selection of 18 articles. From the research, it was found that the actions promoted by the Federal Government are insufficient and do not consider the possible limitations of elderly workers. Alongside this, there is also a focus on acquiring technical knowledge for handling digital tools, but without creating environments that encourage skills and attitudes in this segment.